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Delivery Policy

DELIVERY POLICY

Delivery Date & Times

R AND B HAMPERS ENTERPRISE makes delivery from Monday to Saturday. We do not deliver on Public Holidays (unless specify or special occasion falls on these days. For example: New Year). Any orders placed for these days will be delivered either before or after the requested date.

2 to 7 days for Delivery

Within Kuching Town area, delivery is normally available from Monday to Saturday on orders received before a day (excluding holidays).

Sunday and Public Holiday Delivery

For delivery on Sundays and public holidays, special arrangements have to be made to accommodate such orders. As such, orders must be made two days in advance. In the event that such special arrangements are not possible, then the delivery will have to be made the day before or day after the date requested.

Specific Delivery Time Requests

We use a combination of store delivery drivers and courier services to have your hampers delivered. Where possible we will attempt to meet specific delivery time requests, however due to the nature of the delivery services used the exact time of delivery cannot be guaranteed.

Deliveries to commercial and residential addresses will be made during business hours (before 6pm).

If your order has a firm delivery time requirement or is urgent, please make sure you contact us so that we can advise delivery availability.

If the recipient is not at home at the time of delivery, we may choose to:

  • We will call the recipient to rearrange the delivery time.
  • Leave the arrangement with a neighbor and/or attach a note to the recipient’s door stating who accepted the arrangement on their behalf.
  • If the recipient is at work all day, we suggest sending the hamper arrangement to their place of work.
  • Please note if your recipient is not home at time of delivery, the hamper will be left at their door. Be sure to select a delivery address where they can be cared for immediately upon arrival.
  • Otherwise, may ask recipient come and collect at our office.

Peak Seasons

For Chinese New Year, Hari Raya, Hari Gawai and other special festival where hampers traditionally are in high demand, please submit your order at least two days working days in advance to guarantee the availability of stocks.

Delivery to Restricted Areas

For deliveries to restricted areas such as army camp, airports, sea ports, and other restricted compound, please contact us for arrangement before placing orders.

Delivery Fees

Our delivery fee is added to your order at the checkout. In some cases additional delivery charges may apply. If this is the case one of our operators will contact you.

Please Note:

Delivery Fee is subject to one(1) delivery attempt ONLY. If you have selected the wrong delivery choice, contact number or address, R AND B HAMPERS ENTERPRISE reserves the right to charge you additional delivery fees however we will phone/email you to discuss before proceeding.

Special Requirement

If you have special delivery requirements, please make sure that you tell us on your order. We have provided you with a “Write note” field so that you can do so.